Awesome Businesses (during some crazy times)

In the past few months, I've dealt with more companies than I probably have in my entire life. With Dad passing, us moving, having house repairs done, buying cars, etc., we've seen a ton of businesses, and deal with a lot of folks. The amazing thing is, the experiences have been overwhelmingly positive.

I, like most people, tend to tell people about the lousy things happening. I forget to pass on that somewhere did a GREAT job. So, let me take this opportunity to tell you about some GREAT local businesses, owned and/or staffed by some GREAT people. And, one national corporation that sucks.

Let's start the accolades with an odd thing to deal with following a death... trading a car. Shortly before Dad passed away, he traded for a HUGE new Suburban. This thing had every bell and whistle you could get. And, um... it was the size of a small country. Seriously, I got stuck in a parking space, because I didn't have room to back it out without taking out the cars on either side of me. When he passed, I knew Mom could NEVER drive this thing. It terrified her. So, my dear hubby took it back to Champion Chevrolet in Johnson City. Our wonderful salesperson remembered Dad trading for the truck and when Chad explained the situation, he went so far above and beyond what he could have. He helped Chad find a car mom could drive. Mom also snuck and had Chad get ME a car as well (mine had over 100,000 miles on it). Even with the Suburban having only 1500 miles on it, it had been titled, and they could have hosed us for that. But, they didn't. They did a great deal for us. They got us 2 cars and money back. Everyone likes to bash car sales as such an unethical business. But, these folks were absolutely wonderful. They have called to check on us, and even sent a sympathy card. http://www.championjc.com/

In the midst of Dad's hospitalization, Mom and Dad's house sold. Our realtor was ah-mazing. She took us house hunting on a holiday weekend, ferried papers back and forth into the hospital (even having to wear an isolation gown into the room to get papers signed, for Pete's sake!), bringing us breakfast (and refusing to take $ for it), and just being the most amazing realtor EVER!! Her name is Donna Sartin, and she works for Coldwell Bankers.  http://www.coldwellbanker.com/agent?action=detail&agentId=15619&mode=detail  She helped us pack, she helped us move. You cannot ask for a more wonderful person to know, let alone to sell your house. LOVE this woman!!

At the hospital, we had no idea what funeral home to use. A hospice nurse recommended Tetrick Funeral Home in Johnson City. Oh, what a wonderful group of people. They never pushed us to spend more than we wanted. They were so kind. They helped us navigate the crazy world of death. They helped us with social security, death certificates, etc. They actually issued us a REFUND for overbilling. We would never have known. They have remained in touch, and invite us to a survivor's group every month. We haven't gone, but it is so nice that they do something like that for the people who have used their services. We spent very little, because Dad's wishes were so specific and so bare-bones. But, they treated us like we were spending millions. http://www.tetrickfuneralhome.com/

53 years my parents were married. They had 53 years worth of stuff to deal with. And pack. Did I mention it included everything from 16 boxes of (heavy) books and 4 sets of china? East Tennessee Movers (and the wonderful Rita Eggers) packed up every single thing in that house, down to Mom's undies (well, they were in the dresser drawers and they packed those, so it counts). Not one single item was damaged. Nothing broken, nothing misplaced. And you could not find a sweeter bunch of guys. Mom was ready to adopt them all, and I think the feeling was mutual. These guys lugged and loaded in the snow without a word of complaint. They were amazing!!  http://www.easttnmovers.com/

We had the um.... interesting problem of our home inspector missing a very strange thing... he didn't notice that none of the exterior doors locked. Ooooops. We really needed that fixed. So, we called Donna (did I mention she's the best realtor ever??) and she got a locksmith there that same day!!! David Irick of Johnson City Locksmith was amazing. He rekeyed all the locks, worked to get them actually working and told us to just tell Donna thank you. We thought she'd paid for it. He was gone before we found out he just did it for free to be sweet. I guess he knew we'd been thru a lot and could use some sweetness. I am not the least bit ashamed to admit it made me cry. So, so nice. http://johnsoncitytnlocksmith.com/

With any new house, you find a few kinks to work out. We didn't like the wall colors, so enter another one of Donna's referrals... Robert Santucci. He and his Dad painted several huge rooms for us. Our part took 4 coats of yellow to cover. Not a single drip out of place, the walls look beautiful. SUPER nice guys. Totally professional and worth every single dime!!! http://paintersource.com/Painters/1250-Robert-Santucci/View-details.html  (don't think he has his own website, he pretty much stays booked up from referrals, but this site has his number. You WILL have to wait, because he is the BEST. He is totally worth the wait!!!!).

I didn't have a kitchen. At all. So, we needed a plumber. Because kitchens need sinks. Have I mentioned Donna knows EVERYONE?? Yup, enter Robbie the plumber! I don't even know his business name. I just call him up and say, "Robbie! HELP!" and he's there! He worked his butt off and charged me so little that I added extra to the check. Seriously. He also caught 3 mistakes that had never been caught on the original plumbing, including a sewer pipe not being glued, just hand-tightened. They also cleaned up every single drop of mess they made. They vacuumed!! Robbie's number is 423 773 0746

Our thermostat could be programmed to launch the space shuttle, and I was entirely too darn tired and confused to use it. We also needed to split our main electric panel into a sub panel to handle the new lines we'd run for the kitchen. Now, my Dad was an electrician and so was Chad. So, I expect the best, and I will know if your lines look like crap. Enter Lonnie the electrician. Another Donna find! Such a sweet guy. And, let me tell you... OCD!!! That box was wired perfectly, every line labeled clearly and tacked up and lined up like little little soldiers. My Dad would have been proud, and Chad actually said, "This guy needs meds worse than me." That's a compliment. I promise. So, again, I don't know his company name. He's in my iPhone as "Lonnie Electrician." Mention Donna Sartin sent you ('cause she did, via me) and he's your new best friend! 423 360 1284

Lastly, we had to recharge the HVAC unit. One of my work friends gave me Lamb's Heating and Cooling's number and saved the day. He had it done in such a short amount of time, and was super nice. He's gonna be coming back soon to cut me in some ducts for our part of the house, 'cause it's gonna get hot soon, and I do NOT do hot! http://www.lambsheatandair.com/air-conditioner-furnace-hvac-contractor/Johnson-City-TN-37601-37604-37615.php

Now, what on earth could these small businesses do that a giant couldn't? Fix something. Let me tell you about Verizon. Dad had a wireless account with them. I just needed it to shut it off. I called them, and was told I had to go to the store with a death certificate to get it cut off. I did that. When I got there, they said that has never been a requirement, and they can't even turn off service from there. They gave me the phone there to call and cancel it. I did. A month later, still got a bill. Called again. Cancelled it. Again. Got another bill. Called and was not nearly as nice. "Oh. We only cancelled one line. Not both." Cancelled it. Again. Snet Verizon a letter, including Dad's full name and explaining how un-fun it had been to make multiple calls and discuss my Dad's death over and over again. Got a letter telling me how sorry they were, and that they couldn't find his account, but they were sure it'd be fixed. Got another bill. Still not fixed. Talked to someone AGAIN. Told it was fixed and that they'd call me to make sure it went thru. Haven't heard anything. Not holding my breath. Way to go, Verizon. Way to go. My contract was up on two of our lines this month. I was really considering Verizon. NO. WAY. IN. HELL. So, congrats on losing a customer and having the dubious distinction of screwing up an account for over 4 months. Impressive.

Random Emilyisms

I'm sure this will come as a surprise to no one, but there is a LOT of noise in my head. As in, things running thru my brain. Random, odd thoughts that I think of as Emilyisms. They aren't worth a whole blog, but are often too long for a FB update. So, they kick around in my head for a while, unable to find a home, and finally they demand to be freed! So, here they are today:

In the Anita Blake: Vampire Hunter novels by Laurell K Hamilton, the phrase "white goat" is used to indicate a human who is to be used as a sacrifice for some kind of supernatural ritual. In the game I used to play on Facebook, Cityville, you have a small farm and you one of the things you earn for taking care of your farm is a white goat. I had a ton of them, and it just amused me to no end every time I got another one. I just have this image of a tiny little woman in black stomping out into my farm and raising the dead with the white goat. Yeah, I know... only me.

Not-a-mom: I don't have children by choice. Chad never wanted any and neither did I. Kind of makes us the perfect couple. But, what does make me sad is how many people accost us for our choice or who just have no sensitivity. Not everyone knows that we are childless by choice. And, often, people will ask us, "So when are you gonna have a kid?" or some variation of that. My standard reply is, "About the time you get manners, I guess."  I mean, what if I was unable to have a child and wanted one desperately??? How cruel a question would that be to ask someone who cannot have a child? Rub some salt in their wound, why don't you?! Geez.

Recent signs I'm getting old: I hate top 40 music. I don't know anyone on the cover of People Magazine. Way too many people who are driving look too young to have a license. Your music is too darn loud. I can't hear anything any more. Certain technology escapes me. I really do not care what comes after Blu Ray. I'm done buying machines for movies I watch once. I hate skinny jeans and think people wearing them look like dorky fashion victims. I avoid the mall simply to not have to deal with teenagers. I haven't had a hairstyle change in YEARS. I hate waiting in line at restaurants, so I go early.

The Jonesborough Farmers Market offers a 50% discount to anyone paying with EBT (aka food stamps) for online orders. I am a little torn on this. It's nice they are helping people with financial difficulties get high quality food. But, considering the fact that I am paying full price, working full time and taking care of a LOTTA inmates who get food stamps... I am little peeved. Talk amongst ya'selves. What do you think?

What thoughts ramble in your head? What drives you crazy? What makes you think? Share!